The Mikron Group focuses on the needs of its customers, with the aim of establishing and cultivating strong, long-term relationships with them. All strategic and operational initiatives and activities are triggered by Mikron’s mission to increase customers’ industrial productivity. As in previous years, Mikron actively contacts customers to systematically ask for their opinion and feedback. Customer feedback conveys a very positive picture overall. Besides high-performance turn-key production systems and excellent “Crazy” Tools, Mikron offers its customers a broad range of after-sales services fostering long-term partnerships. Mikron asks for and receives suggestions for improvements and refinements in its strategic planning in the form of targeted initiatives, product and process enhancements, and investments in new product developments.